During the installation of SDL Trados 2017 SR1, I get the following error message: "Service "SDL Customer Service" (SDL.ProductTelemetrics.v1) failed to start. Verify that you have sufficient privileges to start system services".

Question

I've followed the instructions in your knowledge basis, renamed the Telemetrics folder and am now stuck on an installation that is going nowhere: 
 
 URGENT!!

Oana Nagy · Answer

Hello Lisa Simpson , 
 
Please accept our apologies for the inconvenience. 
In regard to the renamed folder-there is no need to anything anymore as the new install will have created the necessary folders.

Oana Nagy · Answer

Hello Dalibor Skalník , 
 
We are looking into why the issue started in the first place and will update accordingly as soon as we know more. 
Therefore, as you are running a version prior to the update, you will not be affected and should for the time being, continue to run this version until we re-release the update- you should not need to use any work around steps.

Trados Studio > 1. Trados Studio

During the installation of SDL Trados 2017 SR1, I get the following error message: "Service "SDL Customer Service" (SDL.ProductTelemetrics.v1) failed to start. Verify that you have sufficient privileges to start system services".