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message "Failed to load C:\Program Files (x86)\SDL\SDL Trados Studio\Studio4\SolidFramework\SdAppSrv"

Maria Rigli

I get the message "Failed to load C:\Program Files (x86)\SDL\SDL Trados Studio\Studio4\SolidFramework\SdAppSrv" after uploading a pdf file in Trados 2015 and setting the languages. Is this problem related to a Windows 10 update? How can I solve it? Do I have to uninstall and reinstall Trados?

 

<?xml version="1.0"?>

<SDLErrorDetails time="12/3/2018 11:07:00 AM"><ErrorMessage>Failed to load C:\Program Files (x86)\SDL\SDL Trados Studio\Studio4\SolidFramework\SdAppSrv</ErrorMessage><Exception><Type>System.Exception, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type><HelpLink/><Source>Sdl.FileTypeSupport.Native.PDF</Source><HResult>-2146233088</HResult><StackTrace><![CDATA[

at Sdl.FileTypeSupport.Native.PDF.PDFPreTweaker.TweakFilePreParsing(IPersistentFileConversionProperties properties, IPropertiesFactory propertiesFactory) at Sdl.FileTypeSupport.Framework.Integration.FileExtractor.RunFileTweakersPreParsing(IPersistentFileConversionProperties properties) at Sdl.FileTypeSupport.Framework.Integration.FileExtractor.ParseNext() at Sdl.FileTypeSupport.Framework.Integration.MultiFileConverter.ParseNext() at Sdl.FileTypeSupport.Framework.Integration.MultiFileConverter.Parse() at Sdl.TranslationStudio.Editor.TranslationEditor.TranslatableDocument.Load(IJobExecutionContext context) at Sdl.Desktop.Platform.Services.JobRequest.Execute(IJobExecutionContext context) at Sdl.Desktop.Platform.Implementation.Services.Job.<_worker_DoWork>b__3() at Sdl.Desktop.Platform.Implementation.Services.Log.Resources(Object message, Action action) at Sdl.Desktop.Platform.Implementation.Services.Job._worker_DoWork(Object sender, DoWorkEventArgs e) at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e) at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)

]]></StackTrace><InnerException><Type>System.InvalidOperationException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type><HelpLink/><Source>SolidFramework</Source><HResult>-2146233079</HResult><StackTrace><![CDATA[

at SolidFramework.Configuration.Installer.InitializeNativePlatform(ProgressTicker ticker) at SolidFramework.LicenseCollection.get_Instance() at Sdl.FileTypeSupport.Native.PDF.PDFPreTweaker.Convert(Object paths)

]]></StackTrace></InnerException></Exception><Environment><ProductName>SDL Trados Studio</ProductName><ProductVersion>12.0.0.0</ProductVersion><EntryAssemblyFileVersion>12.3.5281.10</EntryAssemblyFileVersion><OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem><ServicePack>NULL</ServicePack><OperatingSystemLanguage>1033</OperatingSystemLanguage><CodePage>1253</CodePage><LoggedOnUser>MARIAPC\maria</LoggedOnUser><DotNetFrameWork>4.0.30319.42000</DotNetFrameWork><ComputerName>MARIAPC</ComputerName><ConnectedToNetwork>True</ConnectedToNetwork><PhysicalMemory>4185332 MB</PhysicalMemory></Environment></SDLErrorDetails>
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