Cannot use TM on Win10 with SDL 2019 for Workgroups (previous SDL 2019 not starting anymore on Win 7 Home, reinstalled on Win10 Home). TM are locked. All languages, all pairs.

Question

I was forced to install SDL 2019 for Workgroups on a new Win 10 machine, as the version on Win 7 Home stopped (could not fix that for weeks). 
 TM were working well on the old system, problem was probably due to a .NET or C++ Redistributable update. 
 It runs now on Win 10 Home, but all TM used on Windows 7 (20 Gb in separate files, the largest being 6 Gb, the smallest 6 Mb) are unusable. An error message says they are corrupt or locked. 
 Any idea?

Oana Nagy · Accepted Answer

Hello Luca Bochese (LucaBochese), 
 I think if you can provide a little more information, this would help identify the problem properly ,as I cannot imagine how an upgrade to Windows 10 could lock your TM's. 
 From your account, I note that you upgraded from Freelance to a Workgroup license and I'm wondering if this is indeed where the issues are arising from. 
 The Workgroup license is actually quite restricted and is designed only for translations working within a network. No PM features are available in this version. 
 Workgroup 
 If you are working with SDL GroupShare, the server component of Studio, the SDL Trados Studio Workgroup edition gives you functionality designed for use in GroupShare environments.

You can open GroupShare server-based projects.

You can translate or review documents from GroupShare projects.

Other standard Studio functionality is available with the following limitations:

You cannot create new projects.

You cannot publish projects to SDL GroupShare.

You cannot perform TM maintenance in Translation Memories view in Studio.

This means that you can add TM's to a project- but these will be READ only- which may explain the error messages that you are seeing.

Oana Nagy · Answer

Hello , 
 
Thanks for getting back to me. 
As you say it is working in 'TRIAL' mode- which is actually reflects the full professional version, the moment you actually activate the license, you will no longer be able to PM the TM's. 
 
Maybe you can email me direct (swhale@sdl.com) and we can discuss the best solution for you. 
At this stage I am pretty certain that the Workgroup license is not what you need.

Oana Nagy · Answer

Hello , 
 I believe this must be caused by a local issue if you are still unable to access the SDL App store -(you have the correct activated license in your account). 
 Please clear your computers Cookies and Cache and maybe reset your SDL account password. 
 If this is still an issue, please send me some screen shots (swhale@l.com) of exactly what is happening when you try to log in.

Trados Studio > 1. Trados Studio

Cannot use TM on Win10 with SDL 2019 for Workgroups (previous SDL 2019 not starting anymore on Win 7 Home, reinstalled on Win10 Home). TM are locked. All languages, all pairs.

Workgroup