Window 10

Question

After going from Window 7 to WIndow 10 with my professionnal Studio 2017 License, I have the following problems: 
 1) I cannot perform the SDL Trados Studio SR1 update 
 2) Cannot export XLSX file 
 3) Cannot open XLM file (after trying to save xlsx file to older format) 
 
 Consequence: I cannot translate Excel file as of now in Trados until this is fixed. 
 Thanks in advance for your help. 
 
 Kathy

Alison Field · Answer

Hi Kathy Dostaler , 
 Have you tried a Windows Repair of Studio? If not, this could solve your problem. Here's how: 
 
 Close all SDL applications. 
 Open the Control Panel :
 
 Right-click on Start > Control Panel > Select View by: Small Icons > Programs and Features 
 
 - or type 'Control Panel' in the search line on your bottom Windows toolbar and find it that way.

Click/highlight SDL Trados Studio 2019 and click ' Repair' either on the top toolbar or on the right-click dropdown menu . 
 Restart Studio. 
 
 If that doesn't help, there are further solutions suggested here: 
 Repairing your installation of Studio 
 Also, if you have no support contract you can get help free of charge with installation problems here: 
 installation and licensing help 
 Select 'installation' from the 'Case type' dropdown and give your correct email address so that they can contact you. Normally they'll get back to you within 24 hours and can connect to your PC to troubleshoot the problem. 
 
 I hope that you can find a solution in amongst all of the above! 
 
 Alison ;-)

Kathy Dostaler · Answer

Hi Alison, thanks for your reply. I did find a solution: I converted the file to xls format (97-2003), worked on the first try.

Trados Studio > 1. Trados Studio

Window 10