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How to reinstall Studio 19 from scratch

Sandra Grossman

After I installed Studio 19, I made the mistake of importing the settings from the previous version, and now I am experiencing some weird issues. I'd like to uninstall/reinstall Studio 2019 from scratch, eliminating all the settings that may have been affected.

Do I need to return the license? 

Is a simple uninstall/reinstall sufficient?

Should I delete files?

Thank you,

Sandra


[locked by: Steven Whale at 7:36 AM (GMT 1) on 27 Aug 2019]
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    Hi ,

    No need to return your licence, but I would do an uninstall and a proper clean up before reinstalling.

    Clean install... try the following.

    1. Uninstall Studio
    2. Uninstall MultiTerm

    Now manually delete these folders if they are still there (back up your TMs, Termbases, AutoSuggest Dictionaries and Projects first in case you make a mistake):

    c:\ProgramData\Package Cache\SDL\SDLTradosStudio2019\
    c:\ProgramData\Package Cache\SDL\SDLMultiTermDesktop2019\
    c:\Program Files (x86)\SDL\SDL Trados Studio\Studio15\
    c:\Program Files (x86)\SDL\SDL MultiTerm\MultiTerm15\
    c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\15\
    c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\15.0.0.0\
    c:\Users\[USERNAME]\AppData\Local\SDL\SDL MultiTerm\MultiTerm14\
    c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\15\
    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0\
    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm15\
    c:\Users\[USERNAME]\Documents\Studio 2015\Project Templates\
    c:\Users\[USERNAME]\Documents\Studio 2015\Projects\projects.xml

    I think that's about it for a clean install. Then reinstall.

    If you still have problems after this I'd recommend you log a ticket with support so an engineer can look at this for you. This is clearly an installation problems and for licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:

    http://support.xl8.one

    Just fill in the form and submit it. Make sure your email address is entered correctly or nobody will be able to get back in touch with you.

    Regards

    Paul

    Paul Filkin | RWS

    Design your own training!
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  • 0 in reply to Paul Filkin
    Thanks, Paul!, for your detailed instructions!
    Will do!
    Best regards
    Sandra