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Help with TM + AT (SYSTRAN Enterprise Server Provider)

Hello users,
I have recently started to work with SDL Trados Studio 2017 with TM file + AT provider and now I have encountered a problem I cannot manage to solve.
I am working on a project using one file based TM as well as SYSTRAN Enterprise Server provider, my problem consists in correctly visualizing the translations contained in the TM plus the automatic translations AT generated by the provider, but some translations are not properly carried out and some entries remain between 2 hashtags.
Did any of you have such problems like this? Just want be able to generate an IT-ES translation with the use of the TM file plus the automatic provider.
Thank you in advance
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