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Studio 2017 becomes unresponsive after saving

Although the software is otherwise functional, whenever I try to manually save a project or segment change, Studio becomes unresponsive for between 2 and 3 minutes. I have been trying various "fixes" over the past several weeks; none have worked.

These fixes include:

1. Confirming my Windows OS (Windows Server 2008 R2) has the latest updates and that Studio 2017 officially supports the OS (it does, as noted in the official release notes)

2. Confirming Studio 2017 has the latest update

3. Running repair on the Studio 2017 via the Windows via the control panel.

4. Resetting SDL Trados Studio basic settings by renaming files in App Data folder

5. Resetting SDL Trados Studio to default settings by renaming/removing windows personalization folders.

6. Completely removing and reinstalling Studio.

I have also tried shutting down anti-virus software, and even the Dropbox folder sharing service, just in case something else is interfering.

In addition to the saving issue, the software takes an unusually long time to open now, hanging on the screen "checking license" for several minutes. I have wondered if the two issues might be related.

I should also note this machine is a remote desktop on Amazon Workspaces (this is the reason for the Windows 2008 server OS). I have successfully used Studio this way for more than a year before this problem started.

I would appreciate any suggestions or guidance. 

Thanks!

 

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  • Just a follow up to this problem: As luck would have it, the problem I was experiencing disappeared on its own just as I engaged Studio support, so there was nothing for them to see or evaluate. The software worked normally for several weeks, but now the problem has returned. One thing for certain now is the connection between the "Checking License" screen and the file saving issue. If the "Checking license" window hangs for several minutes, I know the saving problem will also be there. I just did the most recent version update (SR! 14.1.10014.38031) hoping that it would fix the problem, but it did not.
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  • Just a follow up to this problem: As luck would have it, the problem I was experiencing disappeared on its own just as I engaged Studio support, so there was nothing for them to see or evaluate. The software worked normally for several weeks, but now the problem has returned. One thing for certain now is the connection between the "Checking License" screen and the file saving issue. If the "Checking license" window hangs for several minutes, I know the saving problem will also be there. I just did the most recent version update (SR! 14.1.10014.38031) hoping that it would fix the problem, but it did not.
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