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The name of the topic says it all: when trying to add a new term from inside the Editor, the cursor turns into a circle and Trados hangs. The term is added to the termbase, however, Trados is unresponsive and needs to be restarted.
I have tried the following:
- Recreated the termbase from scratch
- Rolled back a Windows security update to Flash
Nothing seems to help. Ideas?
Best regards,
Pavel
Paul Filkin | RWS
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Hi Paul,
Thank you for your message.
I appreciate your offer, but I had a very stressful weekend and I was running out of time, so I had to take drastic measures: reinstall Windows 10 from scratch and install Trados v2019 instead of v2017.
So, this nuclear option took care of the problem and lost me more than a day of work in the process.
My latest observations were:
1. MultiTerm with CU 6 would hang when trying to add a new term in the standalone application (not from inside Editor).
2. Studio v2017 with CU 12 would hang when trying to add a new term from inside Editor (halfway through the drawing and re-drawing of term lists and just before the actual term entry was shown).
3. I have only been partially able to solve the problem by:
– Changing the layout of the termbase from inside Editor (works for a couple of terms added);
– Rolling back both CU 6 for Multiterm and CU 12 for Studio. So, both updates out of the picture, seemed to solve it.
Best regards,
Pavel Tsvetkov
Hi Paul,
Thank you for your message.
I appreciate your offer, but I had a very stressful weekend and I was running out of time, so I had to take drastic measures: reinstall Windows 10 from scratch and install Trados v2019 instead of v2017.
So, this nuclear option took care of the problem and lost me more than a day of work in the process.
My latest observations were:
1. MultiTerm with CU 6 would hang when trying to add a new term in the standalone application (not from inside Editor).
2. Studio v2017 with CU 12 would hang when trying to add a new term from inside Editor (halfway through the drawing and re-drawing of term lists and just before the actual term entry was shown).
3. I have only been partially able to solve the problem by:
– Changing the layout of the termbase from inside Editor (works for a couple of terms added);
– Rolling back both CU 6 for Multiterm and CU 12 for Studio. So, both updates out of the picture, seemed to solve it.
Best regards,
Pavel Tsvetkov
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Sounds good... Thank you, Paul!
Hi Arne Prové
If you filter by 'Answers Only' in this thread you'll find suggested answers to this issue - instructions on how to change the default layout of Term recognition and also how to uninstall MultiTerm's Cumulative Update 6. Both of these options have successfully solved the problem in hand for some users.
Have you tried them?
I actually found uninstalling CU6 worked for me, then latterly I have reinstalled it with the beta version of Studio CU13 and the problem no longer exists. This is how SDL usually come up with fixes of course, by introducing them via the next update.
All the best,
Ali :)
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