SDL Trados Studio 2019 worked one day, then it stopped.

Question

I have downloaded SDL Trados Studio 2019 and for the first day it worked. Since then, I have been unable to do anything. Whenever I try to confirm or save a translation, I get the error message &uml;Object reference not set to an instance of an object.&uml; I basically can&acute;t do anything with this program. I am using Windows and would like to get some help so I can use this program the right way. What should I do?

Paul Filkin · Answer

Hi Carmen Bernard 
 
I'd try a reset and see if this cures the problem. You could use this app for the reset and this will also explain what you will lose by carrying out a reset before you do it: 
 
 appstore.sdl.com/.../ 
 
But if you'd rather do this manually then rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio: 
 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0 
 
So the path would become this: 
 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0_old 
 
If you can't find this folder then you need to unhide your hidden files/folders: 
 
 www.howtogeek.com/.../ 
 
Regards 
 
Paul

Trados Studio > 1. Trados Studio

SDL Trados Studio 2019 worked one day, then it stopped.