Account Security

Question

Hi, I am getting worried. 
 During the last few days, I have repeatedly received an alert informing me about a "blocked access attempt" due to a "suspicious activity" from an IP address abroad. 
 First, I did not pay too much attention to it, but now that these alerts are coming in on a daily base, I am beginning to feel uneasy. 
 I have already changed my password; but is there anything else I can do?

Oana Nagy · Answer

Hello Stefanie Waldtmann , 
 
Firstly please accept my apologies for the inconvenience. 
We are aware of a a couple of similar notifications being sent out and have escalated this to our IT security department for further investigation. 
I do not believe you should be worried at this time- but of course will update this thread as soon as we know more.

Paul Filkin · Answer

Hi Stefanie Waldtmann , 
 
Over the weekend many users have received a message warning them about suspicious activity on their account. We’d like to apologise for this and explain why this occurred. SDL is investing in best of breed security solutions to keep user credentials safe, and to help prevent unauthorised access to user information. SDL Language Cloud, which is used by many of our users in SDL Trados Studio, caused our brute force protection to be triggered because of the volume of requests originating from a single location when users logged in through Studio. 
 
Whilst this has obviously been a cause for concern it has proven its effectiveness as it even blocked our own Language Cloud solution. The SDL Language Cloud team have worked with our security teams today to ensure this problem has been resolved. 
 
If you encounter any more problems of this nature please report it through your support account, or via the SDL Community ( http://xl8.one ) so we can address it quickly. 
 
Thank you 
 
Paul.

Trados Studio > 1. Trados Studio

Account Security