Object reference not set to an instance of an object when trying to make a package for external translation

Question

I've just tried to create a package for external translation. When doing so I received the above mentioned error. I've openen the file again and the only error messages I saw had to do with a segment not beining translated. I tried to solve this by filling the empty segments with de source. I tried to make a new package and I got the same error message. 
 
 When preparing the translation I used the option 'based on previous translation'. Could that be the reason why I recieved this error message? I prepared a file and later in the project the timeline was tightened so I had to split the original file but wanted to use the prepared information. 
 
 Paul or anyone else do you have a solution/suggestion to fix this problem? I'm on a tight deadline.

Ana-Loredana Gabur · Answer

Hi Medewerker Mettaal 
 
Please try with the resolution from this article gateway.sdl.com/.../communityknowledge 
Best regards 
Loredana

Alison Field · Answer

Hi Mindy Kramer 
 Did you try the solution suggested already, here... 
 Object reference error 
 If so, have you made sure your version MultiTerm is also up to date? To do this, if you have automatic updates set, just open MultiTerm and accept any update offered. If you don't have automatic updates, set, go to Help > Check for Updates. It's important to have the most recent version of Studio and MultiTerm (now Studio CU12 is available, I suggest you accept that and allow it to install, too, if you haven't already). 
 Then, at risk of sounding like a 'cracked record' (a British metaphor), have you tried a Windows Repair of Studio via Control Panel? Instructions of how to do this, plus other ways to reset your Studio/MultiTerm setup, are given here: 
 Repairing your installation of SDL Trados Studio 
 Performing the first suggestion, a Windows Repair, is helpful with any heavy-duty software, especially after a Windows update. It should always be possible to run a Windows Repair. You may need an extra/different click somewhere (at the 'Small icons' step for example) to get you via Control Panel to the right screen. It depends on how your User Interface is set up. You can also find Control Panel by typing it into the 'Type here to search' box next to the Windows button bottom left of your screen. Then follow the instructions on the above link. 
 Regarding the 'reset' suggestion on the above page... Before you delete or rename settings files, first save your user profile settings via File > Setup > Manage User profiles > Export... (there is always the slight chance that they are causing the problem but then you can do it all again without importing your profile settings). When you've finished the 'reset' process, you can use the same path to import your profile settings. 
 If these suggestions don't help, try reinstalling. 
 If that does not work, you can then get free help with licensing and installation issues that are preventing you from working, pretty fast: 
 Fill in the form here: 
 installation and licensing help 
 Select 'installation' from the 'Case type' dropdown and give your correct email address so that they can contact you. 
 I hope that you can find a solution in amongst all of the above! 
 Alison ;-)

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Object reference not set to an instance of an object when trying to make a package for external translation