Stucking On Connecting Screen

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https://hizliresim.com/lb8QyQ I'm getting error like this. Sometimes it's connecting in 10 mins. There is no connection error. So how can i fix this?

Oana Nagy · Answer

Answer Suggested 
Stucking On Connecting Screen 
 
 https://hizliresim.com/lb8QyQ I'm getting error like this. Sometimes it's connecting in 10 mins. There is no connection error. So how can i fix this? 
 
Ilker Can Gunes Ilker Can Gunes 
23 Nov 2017 11:05 AM Like Reply More 
1 Replies Latest Replies: 23 Nov 2017 12:09 PM by Daphne Charpin 
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Daphne Charpin Daphne Charpin 
23 Nov 2017 12:09 PM 
Hi Ilker Can Gunes 
 
Does this affect just the one project? or all of them? 
 
From the screen grab you have provided, it appears the single file project is stored locally and I am assuming you are trying to connect to an external source. 
 
If this is your own cloud resource- then try logging out and back in again- if this is a third party resource, then their server maybe temporarily offline. 
 
If this does not work- can you provide some more details please.

Ps. Also check your project settings.

Oana Nagy · Answer

Hi Ilker Can Gunes 
 Then clear the credentials and re-enter them with the details given to you by the client. 
 This should fix the issue.

Oana Nagy · Answer

Hi Ilker Can Gunes 
 If as you state you are the only one experiencing the issues, then this would indicate a local issue i'm sure. 
 Maybe the recent Windows updates has corrupted the package - try recreating the project. 
 Also ensure that the Studio folder is added to the white-list in your AntiVirus software. 
 If this all fails, could you ask your client to resend the project.

Oana Nagy · Answer

Hi Ilker Can Gunes 
 
I have spoken to some colleagues about this-and realise I missed the fundamental question.... 
Can you confirm which Studio version you are using please- if for example you are using Studio 2014 and the client is using GS2017 you wont be able to connect and would need to upgrade.

Trados Studio > 1. Trados Studio

Stucking On Connecting Screen