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studio 2015 error: unknown exception

Temple Gwathmey

I use studio 2015. Today I was working on a large file when it crashed. This has happened before and usually I just have to wait it out and it all comes back. This time  my whole computer crashed and I had to force shutdown. The computer came back fine, but when I opened SDL, I got this:

Does anyone know what this is and how it can be corrected?

Thanks in advance for any help
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  • 0 in reply to Paul Filkin

    Hi Paul thanks for getting back, it's a real hair-on-fire situation as you might imagine. The stacktrace I got was:

    Fullscreen 7002.stacktrace.xml Download 
    <SDLErrorDetails time="25/03/2017 11:26:21">
<ErrorMessage>Unknown exception.</ErrorMessage>
<Exception>
<Type>System.Runtime.InteropServices.COMException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<ErrorCode>-2147221164</ErrorCode>
<HelpLink />
<Source>WinMgmt</Source>
<HResult>-2147221164</HResult>
<StackTrace><![CDATA[ at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
at System.Runtime.InteropServices.Marshal.ThrowExceptionForHR(Int32 errorCode)
at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
at Sdl.TranslationStudio.Common.LicenseUtils.IsPartOfDomain()
at Sdl.TranslationStudio.Common.LicenseUtils.get_HasDcLicenceCheckFailed()
at Sdl.TranslationStudio.Common.Licencing.LicensingService.ShouldShowLicenseManager()
at Sdl.TranslationStudio.Common.Licencing.LicensingService.StartupLicenseCheck()
at Sdl.Desktop.Platform.Implementation.Studio.Run()
at Sdl.TranslationStudio.Application.Launcher.RunApplication()]]></StackTrace>
</Exception>
<Environment>
<ProductName>SDL Trados Studio</ProductName>
<ProductVersion>12.0.0.0</ProductVersion>
<EntryAssemblyFileVersion>12.2.5082.0</EntryAssemblyFileVersion>
<LoggedOnUser>TEMPLE\Temple</LoggedOnUser>
<DotNetFrameWork>4.0.30319.36366</DotNetFrameWork>
<ComputerName>TEMPLE</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
</Environment>
</SDLErrorDetails>


    Does that help?
  • 0 in reply to Temple Gwathmey
    Hi Temple,

    It looks as though the problem is coming from your Windows local system account. You didn't say whether you tried the reset I suggested, but on the basis of this stack I think you should reinstall, or repair the Studio installation.

    I also think that if this kind of thing happens often then you should consider a reinstall of your operating system.

    Regards

    Paul

    Paul Filkin | RWS

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