After several segments 100% or CM, the following non match segment is not connected to TM or TB

Question

Good morning, after several segments 100% or CM, the following non match segment is not connected to TM or TB... I must go one segment back and return to the new segment to ensure the connection... Do you know this issue? Thank you in advance

Paul Filkin · Answer

Morning Anne, 
 
I don't know this issue, but perhaps you are connecting to resources on an external drive or dropbox/onedrive etc? Or maybe you have some security software, or backup software, that's slowing the previous operation so it prevents the new segment from being looked up until it's finished? Just guessing really that the delay is caused by a connection to the resources that drops? 
 
Regards 
 
Paul

Paul Filkin · Answer

Hi Anne, 
 
I think you need to log a support case for this so one of the support engineers can take a look and see where this problem might be coming from. 
 
This can be achieved really quickly using this link but please make sure you refer to this thread: 
 
 http://support.xl8.one 
 
Just fill in the form and submit it. Make sure your email address is entered correctly or nobody will be able to get back in touch with you.

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After several segments 100% or CM, the following non match segment is not connected to TM or TB