Problem mit TBs nach Installation von Trados Studio 2022 und 2024 auf einem neuen Laptop mit Windows 11

Question

Sehr geehrten Damen und Herren, 
 ich m&ouml;chte Sie bitten, mir bei L&ouml;sung folgender Probleme zu helfen. 
 Nachdem ich Trados Studio 2022 (Trados Studio 2022 SR2 - 17.2.12.19268) und 2024 (Trados Studio 2024 SR1 - 18.1.3.6657) auf einem neuen Laptop mit Windows 11 installiert habe, kann ich weder bestehende TBs verwenden, noch eine neue TB erstellen. 
 Ich bekomme verschiedene Fehlermeldungen, wie z.B.: 
 - Eine externe Komponente hat eine Ausnahme ausgel&ouml;st. 
 - Der Wert darf nicht NULL sein. Parametername: Key 
 - MultiTerm kann die Terminologiedatenbank nicht erstellen. 
 - Failed to create setting page. 
 - General error occurred MultiTerm kann das Multimedia-Objekt nicht abrufen. 
 Solche Probleme treten bei Trados Studio 2022 auf dem alten Laptop mit Windows 10 nicht auf. Dort funktioniert alles. 
 F&uuml;r Ihre Hilfe w&auml;re ich sehr dankbar. 
 Freundliche Gr&uuml;&szlig;e 
 Veneta Georgieva 
 E-Mail: XXXXXXXXXXXXXXXXXXXX

RWS Community AI · Accepted Answer

Probability score: 0.6 
 Question improvement suggestion: Please provide specific error messages you encounter when trying to use or create termbases, as well as any troubleshooting steps you have already attempted. This will help in diagnosing the issue more effectively. 
 In the meantime, based on the information you have provided, here is a suggested answer to your question: 
 Hello Veneta, 
 Thank you for reaching out regarding the issues you're experiencing with Trados Studio 2022 and 2024 on your new Windows 11 laptop. Here are some steps you can take to troubleshoot and potentially resolve the problems with your termbases (TBs): 
 **Step 1:** Ensure your Windows OS is fully updated. 
 - Go to Windows Search, type "Check for updates," and install any pending updates. Restart your computer afterward. 
 **Step 2:** Repair your installations of Trados Studio and MultiTerm. 
 - Open the Control Panel, navigate to "Programs and Features," find Trados Studio and MultiTerm, right-click on each, and select "Repair." 
 **Step 3:** Check the folder name or file path of your termbases. 
 - Ensure that the folder name or file path where your termbases are saved does not contain any special characters or spaces. Rename it to something simple if necessary. 
 **Step 4:** Run Trados Studio and MultiTerm as an administrator. 
 - Right-click on the application icons and select "Run as administrator" to ensure they have the necessary permissions. 
 **Step 5:** If the issues persist, consider uninstalling and reinstalling both Trados Studio and MultiTerm. 
 - Make sure to back up your Translation Memories and termbases before doing this. 
 **Step 6:** As a last resort, you can reset your Trados Studio settings to default using Trados FreshStart. 
 - Remember to back up your settings and files first, as this will delete personal configurations. 
 If you continue to encounter errors, please provide the specific error messages you receive, as this will help in diagnosing the issue further. 
 I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again. 
 RWS Community AI

Anca Stoian · Answer

Hi Veneta Georgieva , 
 Verifying your account, you only have one license, Trados Studio 2024 Freelance Plus linked to the email you are using on the forum. 
 Whilst you can activate Trados 2022 via Trados 2024 if you previously upgraded from 2022 to 2024 as we allow installation on the same computer of two consecutive editions, you also need to install Multiterm. 
 You did not mention if you installed Multiterm, only the Trados versions. 
 Did you install Multiterm 2024? 
 Best regards, 
 Anca

Anca Stoian · Answer

Hi Veneta, 
 I am glad it is working. If you are going to need help in the future, please do not hesitate to write again on the forum. 
 Best regards, 
 Anca

Trados Studio > 3. MultiTerm

Problem mit TBs nach Installation von Trados Studio 2022 und 2024 auf einem neuen Laptop mit Windows 11