Termbase recognition doesn't work since reinstalling Trados 2022 on a new computer

Dear community,

I hope someone here will be able to help me, since the IT-people from the agency I work with couldn't help me with this problem so far. I had to reinstall Trados 2022 on a new computer (Windows 11) and since then, the termbase recognition doesn't work anymore. Every time I open a project, the translation memory works perfectly, but the termbase is automatically deactivated with a message telling me it's impossible to establish a connexion to the termbase and the term recognition can't be used for this termbase. I've tried a few tricks found on Community Knowledge pages (which don't seem to work anymore though, I just tried to access the page again), but nothing helped. Has anyone encountered the same problem or has any idea how to resolve it? I'd be super grateful!

Error message in French stating 'Connexion impossible   la base terminologique. La fonction de reconnaissance terminologique ne peut pas  tre utilis e avec cette base.' with an OK button.



Removed AI Suggestion
[edited by: Elsa Monsch at 10:28 AM (GMT 1) on 20 Apr 2026]
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  • We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0046741.

    Ana Sabo | RWS Group

    ___________________
    Design your own training!

    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

    emoji
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