maria antonelli 

maria antonelli said:

I go on Project Settings trying to add my Multiterm when I select "add multiterm based on a file" and I look for it, Trados doesn't find it.

Can you confirm if you have an SDLTB or MDB file?  If you do can you share a screenshot of the "Open File-based Termbase" dialogue pointing to the location where your termbases are?  Like this for example:

Can you also show a screenshot from your windows file system in the same folder, like this:

This may help us identify where the problem lies and help us point you in the right direction.

Dear Paul (pfilkin), thank you for your reply.

I'm sorry but I can't charge my photos. If I go on Insert I can search among my file... Can you pls lead my way to charge them?

Hi Paul,

I have a ".sdltb" file.

I'm sorry but I can't charge my photos because if I go on "insert" I can't browse among my files.

Waiting for your kind reply.

Thank you.

 maria antonelli 

Perhaps, if I understand you correctly, you can just copy paste into here?  You don't have to load an image.

But please feel free to ask your question in your native language.  Hopefully I'll be able to understand it well enough with a little technology and it may be easier for you to express yourself clearly.

Dear Paul Filkin ,

thank you very much for you kind reply.

Don't worry, I speak English and I hope being able to explain you clearly my problem.

Since when I purchased my Trados/Multiterm license (recently updated with 2022 one), each time I create a new project I have, almost always, problems in charging my Multiterm ( ".sdltb" file).

This is the path I follow:

1) I open Trados Studio

2) File > Traduci documento singolo

3) I load my document and choose the language pair

4) when it's asked to me to charge my translation memory, studio doesn't find my Multiterm,

5) the window on the Right side "termbase research" (Ricerche nel termbase) is always gray instead of green and it doesn't allow me to insert my multiterm in any way,

6) if I try to go on "translating memory" at the bottom on the left side, nothing appear to me; then if I cclick "open" ("apri") and I try to insert my multiterm, looking for it in the right position where I saved it, Trados studio doesn't find it...

7)  I tried to delete and create a new project but nothing changed.

As I told you yesterday, I tried many times to contact the customer service thorugh the chat. Sometimes they were able to help me but yesterday, after more than one hour and a half, nothing changed and they suggested me to contact the technical team. That's why I decided to write my post.

Looking forward to receive the right information in order to solve once and forever my problem.

Thank you very much.

Maria

Hi maria antonelli ,

maria antonelli said:

4) when it's asked to me to charge my translation memory, studio doesn't find my Multiterm,

I followed your steps and I was a bit confused with this  paragraph in your post.

Do you want to add a MultiTerm glossary or a Translation Memory?

Do you want to add it from this step?

From this dialog box, you'll only be able to add one or more translation memories (see the SDLTM filter highlighted in red colour below?):