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Language Cloud not working - allowed character limit reached

Ian Randall

Hi
I've just logged on for the first time this year and my SDL Language Cloud is not working.

There is an error message to say I have reached my character limit but checking on line I have only ever used 471,000 characters since I purchased Trados.

Plus there seems to be no option to choose the Language Cloud in the system:

Screenshot of SDL Language Cloud window showing Machine Translation tab with empty Source Language, Target Language, and Model fields.

I've tried a fresh start but no avail. Any ideas?

Thanks

Ian

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[edited by: Trados AI at 5:52 AM (GMT 0) on 5 Mar 2024]
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    I have a similar problem. I have just passed from 2019 to 2021 version and I can't use the Language Cloud automated translation. I have not used it yet, since I upgraded the version, and in the past I had all the free characters available. In addition, when I open settings, the TM / Language Cloud options can never be selected. Even if I select it, when I exit and re-enter the Settings page, the white boxes are unchecked (they uncheck by themselves). And when I ask for pretranslation, nothing happens. What should I do?
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  • 0

    I have a similar problem. I have just passed from 2019 to 2021 version and I can't use the Language Cloud automated translation. I have not used it yet, since I upgraded the version, and in the past I had all the free characters available. In addition, when I open settings, the TM / Language Cloud options can never be selected. Even if I select it, when I exit and re-enter the Settings page, the white boxes are unchecked (they uncheck by themselves). And when I ask for pretranslation, nothing happens. What should I do?
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