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I cannot use Trados Cloud in SDL Trados 2021, and cannot go to my account setting to update my credit card payment. It says this: Blocked subscription - Payment Error... Can someone please help me? Thank you.
I cannot use Trados Cloud in SDL Trados 2021, and cannot go to my account setting to update my credit card payment. It says this: Blocked subscription - Payment Error... Can someone please help me? Thank you.
Andres Celis Support Case Id : 00536437. Support case has been logged for your assistance. Please check your SDL Community email address for updates.
Paul Filkin | RWS
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Problem fixed via SDL support. It was a migration issue:
I am sorry you have experienced this issue.
As we launched Trados Live your subscription was migrated from the paid XXX USD/month one to a hybrid subscription.
I have activated the billing details tab in your account if you want to continue to use this hybrid subscription you will have to fill in the billing details and add a credit card. This has been lost in the migration process unfortunately.
Many thanks again!
All the best
Problem fixed via SDL support. It was a migration issue:
I am sorry you have experienced this issue.
As we launched Trados Live your subscription was migrated from the paid XXX USD/month one to a hybrid subscription.
I have activated the billing details tab in your account if you want to continue to use this hybrid subscription you will have to fill in the billing details and add a credit card. This has been lost in the migration process unfortunately.
Many thanks again!
All the best
Great! Thanks for reporting back Andres Celis
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Excuse me. Is SDL Trados Cloud having problems again? It is not working right now
Hello Andres Celis ,
I have just logged in without any issue.
Are you not able to login at all? Are you using the correct email/account?
Oana Nagy | QA Engineer | RWS Group
Thank you Steven.
I logged again a while ago and it seems to be working ok now
All the best
Hi.
I'm having the same issue as 5 months ago. I cannot use the language cloud feature, although I paid my subscription. Can you please help me? Thank you
DOCX
It doesn't show my language pair...
It doesn't show my language pair...
Andres Celis and Tatyana Gardner
Please can each of you create a separate thread and don't tack a new issue onto the back of this one. We have an automated mechanism for converting the thread to a new case so you can receive help from the support team which is needed in both of your cases.
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Thank you Paul.
I will do as you say then.
Best.