An error has occurred while using the translation provider SDL Language Cloud Machine Translation: Value cannot be null

Question

I had no problem using Cloud Machine Translation in SDL Trados Studio (Freelance) just a week ago. But now it's not working as it used to. 
 The message (in the message window) I first received about an hour ago while struggling to solve this problem was "An error has occurred while using the translation provider SDL Language Cloud Machine Translation: Value cannot be null" And now it says "No matches found or no lookup performed." in the Translation Results window. 
 All my files have the same result, so I don't think that's the problem. 
 
 + I only used 10% of my statistical machine translation characters. 
 + My source text is Korean and target is English 
 
 Please help me, I have a deadline!

Lucy Chung · Accepted Answer

Anyone who has the same problem, please try this: 
 
 1. Exit Studio 
 2. Go to the folder 
 C:\Users\[user]\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0 3 
 
 3. And delete the following files 
 - BaseSettings.xml 
 - plugincache.xml 
 - UserSettings.xml 
 
 4. Start Studio again. 
 
 It solved my problem!!! lol 
 
 + I don't know why this works and not changing the folder name (ex. 15.0.0.0 3_old) 
 + I am experiencing a little latency (I didn't have any before using this solution) 
 + I received this information from Korean SDL Support Team.

Paul Filkin · Answer

Gurudutt Kamath 
 I suggest you log a case: 
 gateway.sdl.com/webtocaseLCMT

Paul Filkin · Answer

Lucy Chung 
 I think the first step would be to remove the provider from your settings and then add it back in again. Make sure it isn't just a small glitch.

Trados Studio > 4. Machine Translation

An error has occurred while using the translation provider SDL Language Cloud Machine Translation: Value cannot be null

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