The translation provider required for this entry is not installed on this machine.

Question

I am new to cloud services. I logged on to my account, created a new project, in its settings I added a local translation memory and the SDL language cloud machine translation and started translating - it worked. After exiting SDL and reopening, the cloud MT stopped working and I am getting the above message (see screenshot). I tried to remove this item and add it again, reopen SDL, remove even the local memory to start from scratch, but nothing helped. Any idea before I start hating SDL for wasting so much of my time instead of saving it? 
 Thanks

Paul Filkin · Answer

Hi Tomáš Staněk , 
 
The message you are seeing is a tooltip bug and not a functional problem. Just for reference for anyone else seeing this too, the bug number for this is CRQ-8202... it's easier to get an update on these things if you know the number to quote. 
 
Can you provide a screenshot of what you are seeing in the Editor just in case you are loking at the wrong view in error? Can you also check if the “Look up segments in MT even if a TM match has been found” option is enabled? 
 
Regards 
 
Paul

Trados Studio > 4. Machine Translation

The translation provider required for this entry is not installed on this machine.