Value cannot be null when downloading from online editor to studio

Question

Dear Community, 
 I created a cloud project from studio, which went fine. I completed the first translation and downloaded the translation from the online editor without issue. However, when I try to open the files in Studio (2024), I keep getting a message that 'Value cannot be null'. I notice that, despite having clicked on the 'download' button in Studio, the size of the files remains '0'. Please see below. 
 
 When I click the download button I get a message that I will be notified when the download is complete, but it never is. I also sometimes get a 'failed to load files view' message, as well. 
 I have tried turning the pc off-on, as well as updating Studio, but nothing seems to work. 
 Any tips would be appreciated.

Anca Stoian · Answer

Hi Steven, 
 it's not very clear to me what steps you took exactly and in which of the Trados - desktop or online editor. 
 Normally, the projects created in Trados and sent to cloud synchronize and viceversa. You have the button Open in Studio for the ongoing projects or files from the Cloud editor, which opens these in the desktop version. 
 I am not sure why you are trying to download the files in what I think it's the Files view. In Trados desktop - Projects view, you select the completed cloud project and right click on it and you get the option Download all files. Otherwise, with a project in progress, the files synchronize with the ones in the cloud when you open the cloud project in Trados desktop. 
 Perhaps try to explain step by step how you tried to open this cloud project in the desktop version, and please confirm the project in the cloud was not removed after you completed the translation. 
 Kind regards, 
 Anca

Anca Stoian · Answer

Steven Lever Thank you for the details provided. There should be a location for the files so that is not ok, and I am not sure what is the reason why the projects don't sync, as I have tested with several myself and for me it works. We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0021632.

Anca Stoian | RWS Group

Trados Studio > 2. Cloud Capabilities

Value cannot be null when downloading from online editor to studio