Probability score: 0.6  

Question improvement suggestion: Provide specific error messages or behaviors observed when trying to open the DeepL plugin wizard, as well as any troubleshooting steps already attempted.  

In the meantime, based on the information you have provided, here is a suggested answer to your question:  

Hello,  

It sounds like you're experiencing some challenges with the DeepL plugin in Trados Studio 2024. Here are some steps you can take to troubleshoot the issue:  

**Step 1:** Ensure that you have the latest version of Trados Studio installed. You can check for updates by going to Help > Check for updates.  

**Step 2:** Uninstall the DeepL plugin. To do this, close Trados Studio, then navigate to Add-Ins > RWS App Store > Installed plug-ins and uninstall the DeepL plugin.  

**Step 3:** Reinstall the DeepL plugin. Go to the RWS App Store, search for the DeepL plugin, and install the latest version.  

**Step 4:** After reinstalling, check if the DeepL plugin appears in the Translation Memory list. If it does not, ensure that you have a valid DeepL Pro subscription and that you have obtained the API key from your DeepL account.  

**Step 5:** If the plugin still does not open, try resetting the plugin settings. Close Trados Studio, navigate to the following paths in Windows Explorer, and rename or delete the 'Plugins' folder:  

- For Trados Studio 2024: `C:\Users\%username%\AppData\Roaming\Trados\Trados Studio\17\Plugins`  

- For Trados Studio 2024 Local: `C:\Users\%username%\AppData\Local\Trados\Trados Studio\17\Plugins`  

**Step 6:** Reopen Trados Studio and reinstall the DeepL plugin again.  

If you continue to experience issues, please provide any specific error messages or behaviors you observe when trying to open the DeepL plugin wizard. This information will help in diagnosing the problem further.  

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.  

RWS Community AI

I have removed and reinstalled everything and I'm still not able to use this program

Hi Cynthia Rosenacker 

Did you also uninstall and reinstall the app? https://appstore.rws.com/Plugin/24

Kind regards,

Hi! Thank you for responding. Yes, I did reinstall both the app and trados studio.

Best, Cynthia

Hi Cynthia Rosenacker ,

it's strange what's happening in your case and I would treat it as local issue.

Please try these steps: 

1. Go to View>Reset window layout. 

2. Go to Add-Ins tab>Plugins. Check if DeepL is listed and checked to load. If it's not there, it means it didn't install at all.

Next I would suggest deleting these locations:

%APPDATA%\Trados\Trados Studio\18\Plugins

%LOCALAPPDATA%\Trados\Trados Studio\18\Plugins

c:\ProgramData\Trados\Trados Studio\18\Plugins

That way you’ll start with a clean sheet, nothing will try to load into 2024 that should not be there.

Let me know how it goes, please!

Regards,

Oana