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Cannot set up/get AI assistant to work

Tess Whitty

Hi, 

I upgraded to Trados Studio 2024 at the ATA conference, mainly because of the AI functionality. But I am unable to get it to work. I have tried to follow the documentation for the plugin: https://appstore.rws.com/Plugin/249?tab=documentation. I have a paid version of ChatGPT 40, and can generate an API without problems, but when inserting it, t he connection is not established. See screenshot:

Trados Studio settings window showing an error message. The error dialog box reads 'Connection Failed - Code: model_not_found. Message: The model 'gpt-4o' does not exist or you do not have access to it.' The model selected is 'gpt-3.5-turbo' and the endpoint URL is visible.

I also read this: https://docs.rws.com/en-US/trados-studio-2024-1145319/setting-up-and-configuring-ai-assistant-1152152 But the connection is just not established. 

Looking forward to any explanation and instructions. 

- Tess

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[edited by: RWS Community AI at 10:11 PM (GMT 0) on 14 Nov 2024]
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    Hi , do you have an OpenAI API account or OpenAI ChatGPT account?

    Let's clarify a few details regarding a ChatGPT account versus what’s required, an OpenAI API account.

    While a ChatGPT Plus subscription allows access to enhanced features within the ChatGPT interface, it does not provide API access. To utilize the plugin with more sophisticated models, such as GPT-4, you'll need to have a paid account specifically for the OpenAI API.

    please let me know what type of account you have before we proceed as it might be that you don't have the required API account.

    Patrick Andrew Hartnett | Developer Experience | Team Lead | RWS Group

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  • 0

    Hi , do you have an OpenAI API account or OpenAI ChatGPT account?

    Let's clarify a few details regarding a ChatGPT account versus what’s required, an OpenAI API account.

    While a ChatGPT Plus subscription allows access to enhanced features within the ChatGPT interface, it does not provide API access. To utilize the plugin with more sophisticated models, such as GPT-4, you'll need to have a paid account specifically for the OpenAI API.

    please let me know what type of account you have before we proceed as it might be that you don't have the required API account.

    Patrick Andrew Hartnett | Developer Experience | Team Lead | RWS Group

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