I just updated from Passolo 2018 to Passolo 2022. We're translating projects using the odbc database parser. After converting a project to 2022, The odbc Parser.has an error status."Function not available"
In Passolo 2018 it is still available. Anyone an idea how to activate the odbc parser?
Michael Söhn If an issue is not solved, you need to inform the technical team via email immediately, the won't keep the case open indefinitely. We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0049776.
Anca Stoian | RWS Group
Michael Söhn If an issue is not solved, you need to inform the technical team via email immediately, the won't keep the case open indefinitely. We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0049776.
Anca Stoian | RWS Group
Via a remote session we found that the issue was that Passolo was licensed but not with the correct Passolo 2022 Network license.
We managed to solve the issue by resetting the license information from the server, done a reset on those licenses from our end and then activate online the Network Passolo licenses. We then checked and the ODBC Parser was working fine.
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