Passolo 2022 crashes repeatedly

Question

I've just installed and activated Passolo 2022 on my system, and I am working on a project with the Java add-in. 
 Within less than an hour, Passolo crashed about 5 times, losing the latest translations in the process. 
 What can be done to analyze the problem?

Daniel Brockmann · Answer

Hi Susanne - wild guess but if you are seeing this while translating in Passolo, I had this at one point and could ultimately address it by resetting the window layout (View - Reset Window Layout). It was very tricky to reproduce, so we could not really address it as a bug in the product yet. You can perhaps check this? I have not seen such frequent crashes since (when doing translation or review work in string lists). Thanks, Daniel

Daniel Brockmann · Answer

Thanks Susanne - and resetting Passolo window layout did not help? Personally, I did not see any crashes anymore after doing that. Thanks, Daniel

Daniel Brockmann · Answer

Sorry to hear that Susanne Muris . I am wondering if perhaps Adrian Maniu or Achim Herrmann can reach out and see if he can help you figure this out. It might still be worth trying to resize the Passolo window slightly, for instance.

Adrian Maniu · Answer

Is there anything else in the Stack: rows? 
 The error code suggests an access denied - maybe try to run Passolo as Administrator and see if this helps. 
 
 For MultiTerm - if you remove the termbase do you still have issues? 
 I would recommend installing the MultiTerm 2022 from https://downloadcentercdn.sdl.com/tp/Trados/T2022/MultiTerm/RTM/MultiTermDesktop2022_17.0.0.1685.exe 
 This is supported with the latest version of Passolo. 
 
 Let me know any of this helps.

Achim Herrmann · Answer

Where do you click translate automatically ? I just see Pre-Translate in the ribbon and Translate F8 in the status bar icons. Please check your sources that are searched by Passolo when searching a translation. Maybe one of the sources doesn't react properly and switching off the sources one by one may help to find it.

Passolo > 1. General

Passolo 2022 crashes repeatedly