Groupshare 2020 SR1 online editor - unable to login back after logout

When I use Groupshare Online Editor and logout from the application, I am unable for about two hours to login back. The error is as follows. There is no activity in server logs - the call does not reach the server. It looks like some problems on client side. We tried to clear cache, use a new Edge profile, use another browser (Edge, Chrome, Firefox), but the error did not change. Do you have any idea, what's wrong? Thank you very much.

Screenshot of Trados GroupShare login page with an error message stating 'Authentication Failed: Username or Password is not valid' and a console log showing a 401 Unauthorized error.

Close-up screenshot of the browser console showing a 401 Unauthorized error for 'apiauthenticationtoken' and a message about using Copilot in Edge to explain console errors.



Generated Image Alt-Text
[edited by: RWS Community AI at 10:51 AM (GMT 1) on 30 Jun 2026]
emoji