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Trados Group Share 2020 SR2 CU12 update error

While updating Trados GroupShare 2020 SR1 to SR2 we run into an issue with chef dependency that reads as follows

 

System.Exception: ConfigureChefDeployments returned with code 1

   en Sdl.Distribution.ServerInstall.Wizard.PostInstallStep.<DoConfiguration>b__3_1(Object sender, RunWorkerCompletedEventArgs args)

   en System.ComponentModel.BackgroundWorker.OnRunWorkerCompleted(RunWorkerCompletedEventArgs e)

   en System.ComponentModel.BackgroundWorker.AsyncOperationCompleted(Object arg)

   en System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)

   en System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

   en System.Windows.Threading.DispatcherOperation.InvokeImpl()

   en System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(Object state)

   en MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(Object obj)

   en System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

   en System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)

   en System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)

   en MS.Internal.CulturePreservingExecutionContext.Run(CulturePreservingExecutionContext executionContext, ContextCallback callback, Object state)

   en System.Windows.Threading.DispatcherOperation.Invoke()

   en System.Windows.Threading.Dispatcher.ProcessQueue()

   en System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

   en MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

   en MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)

   en System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)

   en System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)

   en System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)

   en MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)

   en MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)

   en System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)

   en System.Windows.Threading.Dispatcher.PushFrame(DispatcherFrame frame)

   en System.Windows.Application.RunDispatcher(Object ignore)

   en System.Windows.Application.RunInternal(Window window)

   en System.Windows.Application.Run(Window window)

   en Sdl.Enterprise2.Installers.EnterpriseEdition.Program.Main(String[] args)

 

We are aware that this type of error has been encountered on previous version and addressed in previous posts.

We’ve tried to:

  • Change the language of the server to English
  • Create “Everyone” group
  • Verify access for “Everyone” and the localized equivalent to the folder C:\ProgramData\SDL\SDLServer1\RaptorDB
  • Modified the chef recipe and replaced srv_user for the everyone group, and its localized version.
  • Uninstalled GroupShare and clean installed Trados GroupShare 2020 SR2 and SR1
  • Installed on a new machine
  • Verified password ASCII chars under first 127

None of this has worked

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