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Feedback Studio 2022 SR1 – "There was a communications or connection error."

Philippe Noth

Dear RWS team,

I have been using SR1 intensively in the past few days and have noticed a major difference in the behaviour with the connection to the Groupshare server. I get the dialog box

There was a communications or connection error.
Please check your server connection settings, network and internet connections, and that the server is available.

extremely often. E.g. if I leave my desk for a few minutes, the error will be displayed when I come back. Fortunately it doesn't get in the way during work in the editor, except sometimes when I switch between Studio and Antidote and back: then the modal dialog box will prevent me to type the correction until I close it.

Note that I have been working on projects with 400+ files.

Stack trace:
/cfs-file/__key/communityserver-discussions-components-files/347/88822.sdlerror_2D00_2023716_2D00_23h11m41s.sdlerror.xml

Update: another message in the same circumstances (left the desk and came back):
Error dialog box showing a request channel timeout while waiting for a reply after 1 minute. It suggests increasing the timeout value or the SendTimeout value on the Binding.

Stack trace:
/cfs-file/__key/communityserver-discussions-components-files/347/sdlerror_2D00_2023717_2D00_0h8m15s.sdlerror.xml

Philippe

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[edited by: RWS Community AI at 6:21 PM (GMT 0) on 14 Nov 2024]
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  • 0 in reply to Alex Jude

    I am currently reviewing a large GroupShare project and have these communication errors again. I added the suggested entry in the hosts file two days ago, but it made no difference.

    127.0.0.1 mygroupshareserver.com # Trados Studio (suggested by Community)

    Project: 784 files, 171k words

    Studio: 2022 SR2 - 17.2.9.18688

    See/download error log

    Also, when I am finished tomorrow, I am going to have trouble checking in files, likely for a similar reason. I know by experience that I can only check-in approx. 120 files, otherwise the check-in does not complete successfully. Will post the error message+error log in a follow-up.

    Philippe
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