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Failed to update main translation server based memory

Hi,

When working with server bases TM the translation results were added, but on the stage of finalizationFailed to update server TM.xlsx I got the error attched.

Thanks for your support,

nika

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  • Hi Alex, I have just removed every resource from the

    <SDLErrorDetails time="22-Jun-22 14:51:47">
      <ErrorMessage>Index was out of range. Must be non-negative and less than the size of the collection.
    Parameter name: index</ErrorMessage>
      <Exception>
        <Type>System.ArgumentOutOfRangeException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
        <ParamName>index</ParamName>
        <HelpLink />
        <Source>mscorlib</Source>
        <HResult>-2146233086</HResult>
        <StackTrace><![CDATA[   at System.ThrowHelper.ThrowArgumentOutOfRangeException(ExceptionArgument argument, ExceptionResource resource)
       at System.Collections.Generic.List`1.get_Item(Int32 index)
       at Sdl.TranslationStudio.Editor.TranslationMemory.ConcordanceSearchViewPartControl.GetCascadeEntry(Int32 cascadeEntryIndex)
       at Sdl.TranslationStudio.Editor.TranslationMemory.CompoundTranslationMemorySearchResultsControl.SetSearchResults(SearchResults searchResults)
       at Sdl.TranslationStudio.Editor.TranslationMemory.CompoundTranslationMemorySearchResultsControl.SetSearchResults(SearchResults searchResults, IEnumerable`1 cascadeMessages)
       at Sdl.TranslationStudio.Editor.TranslationMemory.ConcordanceSearchViewPartControl.UpdateContent()
       at Sdl.TranslationStudio.Editor.TranslationMemory.ConcordanceSearchViewPart.HandleTranslationProviderChanged()
       at Sdl.TranslationStudio.Editor.TranslationMemory.ConcordanceSearchViewPart.TranslationProvider_CascadesChanged(Object sender, EventArgs e)
       at System.EventHandler.Invoke(Object sender, EventArgs e)
       at Sdl.TranslationStudio.Editor.TranslationMemory.EditorTranslationProvider.ResetTranslationMemories()
       at Sdl.TranslationStudio.Editor.TranslationMemory.EditorTranslationProvider.CascadeItem_CascadeItemChanged(Object sender, CascadeItemChangedEventArgs e)
       at Sdl.ProjectApi.ProjectCascadeItem.OnCascadeItemChanged(ProjectCascadeItem oldCascadeItem, ProjectCascadeItem newCascadeItem)
       at Sdl.TranslationStudio.ProjectManagement.Settings.TranslationMemoriesSettingsPage.Save()
       at Sdl.Desktop.Platform.Implementation.Settings.AbstractSettingsHost.OnSave(Boolean validateInput)]]></StackTrace>
      </Exception>
      <Environment>
        <ProductName>SDL Trados Studio</ProductName>
        <ProductVersion>15.0.0.0</ProductVersion>
        <EntryAssemblyFileVersion>15.2.8.3007</EntryAssemblyFileVersion>
        <OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>
        <ServicePack>NULL</ServicePack>
        <OperatingSystemLanguage>1033</OperatingSystemLanguage>
        <CodePage>1252</CodePage>
        <LoggedOnUser>NICK-PC\Acer-2</LoggedOnUser>
        <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
        <ComputerName>NICK-PC</ComputerName>
        <ConnectedToNetwork>True</ConnectedToNetwork>
        <PhysicalMemory>6228620 MB</PhysicalMemory>
      </Environment>
    </SDLErrorDetails>
    Error dialog box in Trados Studio with message: 'Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index'. An 'OK' button is available to dismiss the dialog.tm window and added the server tm I needed.

    Then I got the errors attached.

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    Generated Image Alt-Text
    [edited by: Trados AI at 6:56 AM (GMT 0) on 5 Mar 2024]
  • Further, the server TM fails as seen on the screenshotTrados Studio error message panel showing 2 errors related to translation server failure and 2 warnings about additional space after tag '0'..

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    Generated Image Alt-Text
    [edited by: Trados AI at 6:56 AM (GMT 0) on 5 Mar 2024]
  • , can you please raise a support case so this could be tracked internally? It may require a remote session in order to help identify the root cause.

    Alex J.

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  • If we are eligible as we don't have SMA activated for a couple of years now. If yes, I shall contact the server manager Zako and make him ready for the session. So, I will look into the link for raising a case.

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