TM can't be opened... except when it can(?!)

Question

I'm trying to set up a project on GroupShare 2011 for a translator using Studio 2014. The project includes a server-based translation memory. 
 When the translator tries to check out and open a project file, SDL Studio shows the message: 
 "The translation provider <TM name> could not be opened and has been disabled." 
 And true to its word SDL Studio disables the TM in the Project settings and the translator can't access the TM from the Editor screen. 
 However, from the Translation Memories screen, the translator can manually open the exact same TM (Open > Open Server-based Translation Memory) and search, edit, delete, TUs with no problem. 
 What's preventing the TM from working within the editor?

Paul Filkin · Answer

Hi Phillip, 
 
I double checked this question with our Product Manager who could only ask whether you were on the latest CU in both cases (Studio and GroupShare) because this should work. There are no restrictions in place here. 
 
If it continues to be a problem and you are all upto date then I suggest you log a support case and have the issue investigated. 
 
Regards

Luis Lopes · Answer

Hi all, 
 
This has been improved in Studio 2017 and Studio 2015 CU07, so users can now re-enable TMs for example if they lost connection. 
 
Thanks, 
Luis

Trados GroupShare > 1. General

TM can't be opened... except when it can(?!)