MultiTerm Online no longer accessible

Question

As of this morning and for an unknown reason, we can no longer access Multiterm Online (Groupshare installed on our server). Normally I would expect restarting Apache Tomcat to fix this, but today I get the error below. Any advice? 
 (just in case the image is not visible, the error message reads: Windows could not start the Apache Tomcat 8.5 Tomcat8 on Local Computer. For more information review the System Event Log. If this is a non-Microsoft service, contact the service vendor, and refer to service-specific error code 1. For what it's worth, I have checked our Java version and it is up-to-date.)

Antonios Koutsounouris · Answer

Dear Darius, 
 Thank you for your response. 
 The logs were inconclusive, but the problem seems to have been caused by the co-existence of different versions of Apache Tomcat on the server (one serving MultiTerm Online and one our TMS/customer portal). Re-installation of the MultiTerm Online instance seems to have resolved the problem for now, but I will be looking into this further to see whether we can use a single Tomcat version for both programs. 
 Many thanks again for your contribution. 
 Best regards, 
 Antonios

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MultiTerm Online no longer accessible