Constant issues with SDL Groupshare

Question

Hello! We run SDL Groupshare 2017 SR1 CU10. It seems that every day brings a new challenge with services stopping unexpectedly, translators not being able to access TMs, etc. Today we had two more translators working on a project who said they cannot access the TMs on or Groupshare server. I got them to share their screen and I was able to control their computers. I went in to the project settings, removed the TM, re-added it and then it worked. 
 WHY DOES THIS KEEP HAPPENING? Is it a setting on our server?

Nick Date · Answer

Hi Bobby Lahiere , 
 What exactly happened when the translators couldn't access the TMs on the server? Did TM lookups suddenly stop working? If so could you re-enable the TM in the Project Settings? Why was it necessary to remove the TM and then add it again? What happened when you tried to tick the box to set the server-based TM to be Enabled? 
 There are two possible scenarios that I can think of: 
 1. The connection between the GroupShare server and Studio on the translators' computers was interrupted and the TM became disabled. In this situation, going into Project Settings and ticking the box to Enable it again should have resolved the issue. 
 2. A user with the Project Manager role or higher (i.e. Power User or Administrator) disabled (or removed) the TM from the Project Settings. In this instance, these new project settings will have been shared amongst all of the other users working on the project thus disabling (or removing) the server-based TM. 
 I hope these suggestions help. 
 Kind regards, Nick

Michel Farhi-Chevillard · Answer

We had a similar situation when leaving Studio (prior to CU4) overnight. This is what support said: 
 
 Yes we're aware of the issue and it should have been fixed in the last CU4 update as part of the defect CRQ-16212 Note that the connection is still disabled after 12 hours but getting the TM back works fine now. In a future update we are looking to include an access token valid for 30 days to avoid even such issues. As general practice we recommend to close Studio when you're not working for more than 12 hours. Let me know if this helps or if you require further assistance.

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Constant issues with SDL Groupshare