Empty project TM

While working with the latest versions of Trados 2017 and 2019, project TM created out of Groupshare 2015 TM turns out to be empty. We mean operation "Populate project translation memories". At the same time it is impossible to use older revisions of Trados 2017 and 2019 due to occurring errors in the file names that contain umlauts, Cyrillic characters etc.
We ask you to fix for the latest versions of Trados 2017 and 2019 so that it is possible to create a working TM out of Groupshare 2015 TM and not an empty one.

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  • Hi Radu!

    I thought I had replied already to your comment about raising this issue with the SDL support. But my replay seems to be gone (probably my mistake).

    I have already opened a ticket with the SDL support. But they do not seem to be willing to have the suggested solution checked by their IT people. Is there anything I can do to convince them to check the solution? I have sent my request on Dec. 20th. But so far I have not received a reply. They have suggested other "solutions" which, regrettably, are not applicable for us.

    Thank's in advance!

    Peter

Reply
  • Hi Radu!

    I thought I had replied already to your comment about raising this issue with the SDL support. But my replay seems to be gone (probably my mistake).

    I have already opened a ticket with the SDL support. But they do not seem to be willing to have the suggested solution checked by their IT people. Is there anything I can do to convince them to check the solution? I have sent my request on Dec. 20th. But so far I have not received a reply. They have suggested other "solutions" which, regrettably, are not applicable for us.

    Thank's in advance!

    Peter

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