Post-deployment issue "No response received from the server"

Question

Dear community members, 
 Maybe some of you have encountered the following error message after installing and activating GroupShare 2017 SR1 on your windows server: 
 "No response from server". We get this while trying to login into web-interface after a completed installation. The database server is running, IIS is serving the website, ports are open. What could be the problem? 
 
 OS: Windows Server 2012 R2 
 GS: GroupShare 2017 SR1 
 P.S: 
 Is there some log I can attach to help clarify the problem?

Luis Lopes · Accepted Answer

Hi Arturas, 
 
The error indicates that one of the backend services has not responded. This can typically be the case if a Windows Service is not running, so I would first check if all Services are running. 
 
If you use Developer mode in Chrome it can show you which REST API calls are failing, which would result in the message you see: 
 developers.google.com/.../ 
 
In general our support teams can help you with Troubleshooting where needed. 
 
Thanks, 
Luis

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Post-deployment issue "No response received from the server"