Unable to access online help for Studio 2022

When trying to access the online help for Studio 2022, the system doesn't accept my credentials (username and password of my RWS ID), telling me that my credentials are incorrect or no authorization. Do I have to have other credential different from the RWS ID to access the online guide?

My version Trados Studio Freelance - Trados Studio 2022 - 17.0.5.14757

Login screen of Tridion Docs with an error message 'Incorrect credentials or no authorization.' Username and password fields are visible with a 'Login' button and a 'Change Password' link.



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[edited by: RWS Community AI at 12:33 AM (GMT 0) on 15 Nov 2024]
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  • Hello Lydia and thanks for your reply. 

    I confirm I can access the Online Help clicking at the link you provide in your answer.

    But, anyway, trying to access the Online Help by clicking on the button inside Studio 2022, both in the ribbon GUIDE/HELP, and in the Pop-up "Tell me what do you want to do?" I am directed to the "Tridion Docs" I have indicated. I don't know why!

    Please see the screenshot. I'm using the version translated into Italian - perhaps the problem is caused by the translation?

    Screenshot of Trados Studio 2022 showing the 'Guide' button in the ribbon highlighted, with Italian labels 'Guida in linea' indicating online help.

    Screenshot of Trados Studio 2022 'Tell me what do you want to do?' pop-up with the 'Consult online guide' option highlighted, labeled in Italian as 'Consulta argomenti della Guida'.

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    [edited by: Trados AI at 10:25 AM (GMT 0) on 4 Mar 2024]
Reply
  • Hello Lydia and thanks for your reply. 

    I confirm I can access the Online Help clicking at the link you provide in your answer.

    But, anyway, trying to access the Online Help by clicking on the button inside Studio 2022, both in the ribbon GUIDE/HELP, and in the Pop-up "Tell me what do you want to do?" I am directed to the "Tridion Docs" I have indicated. I don't know why!

    Please see the screenshot. I'm using the version translated into Italian - perhaps the problem is caused by the translation?

    Screenshot of Trados Studio 2022 showing the 'Guide' button in the ribbon highlighted, with Italian labels 'Guida in linea' indicating online help.

    Screenshot of Trados Studio 2022 'Tell me what do you want to do?' pop-up with the 'Consult online guide' option highlighted, labeled in Italian as 'Consulta argomenti della Guida'.

    emoji


    Generated Image Alt-Text
    [edited by: Trados AI at 10:25 AM (GMT 0) on 4 Mar 2024]
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