Marie-Luise Pesch We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0057257.

Dear Anca,

could you have a look onto my account too, please?

I have the same issue and I already used all my reset counts. I would like to know if Marie-Luise's assumption regarding the special character in the workstation name is correct as my workstation name contains the letter "ö" (and I would like to maintain it...).

Thank you in advance for your help.

Best wishes,

Caroline

Hi Caroline Rösler 

We cannot verify another user's account if they do not make their own post, we cannot check your information from Marie-Luise's post.

We actually advise using computer names without special characters like the letter you indicated.

If you cannot reset the license by yourself, please make your own post so we can verify your account and open a case to have the license reset.

Best regards,

Anca

Hi Caroline Rösler 

We cannot verify another user's account if they do not make their own post, we cannot check your information from Marie-Luise's post.

We actually advise using computer names without special characters like the letter you indicated.

If you cannot reset the license by yourself, please make your own post so we can verify your account and open a case to have the license reset.

Best regards,

Anca

Hi Anca,

thank your for this update. I will post my own query.

Best wishes,

Caroline