I am having a frustrating issue withTrados not starting at all. This is a new installation and I have not had time to craete any projects or install any plugins. I have only started the application and added my licence. Then, ourt of the blue, the following message appeared: 

"Trados Studio has not finished removing the last uninstalled plug-in. Restart trados Studio after closing all active instances."

I have followed the advice on this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039323&_gl=1*scugsd*_gcl_au*MTkxODAyNDEzNS4xNzg1NDU4Nzc2*_ga*MTQzNDIyMjYxNi4xNzg1NDU4Nzc3*_ga_J0Z9C6G83T*czE3ODU0NTg3NzckbzEkZzEkdDE3ODU0NjE2NjUkajU0JGwwJGgw

I have repaired, uninstalled, ran as administrator (I also installed as administrator) and even restored my computer to a previous point. However nothing works. Trados now just starts loading as usual and completely stops without doing anything. 

I am very familiar with Trados but I am only starting using Trados 2024. I have no other instances of the software on this computer. In fact, this is a new computer so no instance of Trados has ever been installed.

Could you please help me fix this issue?

Thank you,

Sarah