Deactivating Trados Studio 2021 Freelance offline and activating it on a new laptop.

Question

Hi Fran, 
 
 I understand, but I have tried to deactivate offline and also tried to find a way to get in touch with support in order to log an errand, but failed. 
 
 Apparently I simply do not understand how to navigate on your website in order to log a support case. 
 
 I hope you can help me so I can just activate my Trados Studio 2021 Freelance on my new laptop. 
 
 Thanks for your support. 
 
 With warm regards, 
 
 Micke

Sorin Perta · Answer

Hello Mikael Axland 
 Please try to reset the license from your RWS account as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545 
 Then, try to activate it and let me know if you receive any error messages. 
 Thank you, Sorin

Trados Portfolio > 2. Licensing and Installation

Deactivating Trados Studio 2021 Freelance offline and activating it on a new laptop.