Licensing reset error 210150

Hello!

I've tried to reset my Trados Studio 2024 Freelance perpetual license via my account, but I keep getting Error 210150 (SNTL_LOCK_CODE_INVALID).

It might be happening because I've recently changed PCs and I forgot to deactive my activation code before changing machines.

I understand the support for licensing is free but I can't find where to request it on the RWS webiste.

Could anyone help me how to get in touch with the licensing team so I can ask then to reset my activation code manually, please?

Thanks ever so much in advance.

Kind regards,

Juli Azevedo

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