I'm trying to reset a SDL Trados Studio 2021 Freelance Plus license ending in 73200. The translator seems to have installed another version of Trados over the one I loaned to her, so now she doesn't seem to be able to generate a Deactivation Certificate that I could use for an offline deactivation. Could I ask RWS to reset the license on their side? Thank you.
Boris Levine I moved your post into the right forum for these questions. We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0056072.
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Boris Levine I moved your post into the right forum for these questions. We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0056072.
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Thank you very much, Paul, for your help. I can see that the license has already been reset.
Please let me know where exactly I should post my future posts with such requests, if any.
Have a great day!
Boris
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