As an account manager looking after our RWS tools, I need help resetting a license on a remote computer that the translator cannot deactivate herself.

Question

I'm trying to reset a SDL Trados Studio 2021 Freelance Plus license ending in 73200. The translator seems to have installed another version of Trados over the one I loaned to her, so now she doesn't seem to be able to generate a Deactivation Certificate that I could use for an offline deactivation. Could I ask RWS to reset the license on their side? Thank you.

Corrected title.
[edited by: Paul Filkin at 6:45 AM (GMT 1) on 29 Jul 2026]

Paul Filkin · Answer

Boris Levine I moved your post into the right forum for these questions.  We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0056072.

Trados Portfolio > 2. Licensing and Installation

As an account manager looking after our RWS tools, I need help resetting a license on a remote computer that the translator cannot deactivate herself.