Hello everyone,

I have an active annual Trados Studio subscription that I purchased directly from the Trados website after starting with the free trial. Unfortunately, my previous laptop was destroyed, so I need to install Trados on a new computer. However, when I log into my RWS account, there are no subscriptions, licenses, orders, or downloads associated with my account, even though I'm using the same email address that received the purchase confirmation. 

Has anyone experienced a similar issue? Is it possible that my subscription is not correctly linked to my account? If so, what is the fastest way to have it restored?

Any advice would be greatly appreciated. Thank you.