Hello everyone,
I purchased an annual Trados Studio subscription directly from the Trados website. I originally started with the free trial, which later converted into a paid annual subscription. I have the invoice, payment confirmation, and all the purchase emails. I recently got a new laptop because I no longer have access to my old one. When I logged into my RWS account to download Trados, my account appeared completely empty. There are no subscriptions, licenses, orders, or downloads associated with it, even though I'm using the same email address that received the purchase confirmation. Has anyone experienced this issue? Were you able to resolve it yourself, or did RWS Support have to manually restore the subscription to your account? Any advice would be greatly appreciated. Thank you!