Activation Error & Unaccessible License Status after Upgrading from Trados Studio 2024 plus to Trados Studio 2026 release

Question

I am writing to report an issue regarding product activation following a software upgrade. 
 After upgrading from Trados Studio 2024 Plus to Trados Studio 2026 Release, I attempted to perform the product activation, but encountered the following error message: 
 ] 
 Subsequently, I am unable to access the Licenses Status page under 'My Account', which prevents me from retrying the product activation process. 
 Could you please assist in resetting or resolving the license status so I can complete the activation? 
 Thank you for your support. 
 Best regards, 
 SANG-YONG LEE

Radu Boloveschi · Answer

SANG YONG LEE We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0055506.

Trados Portfolio > 2. Licensing and Installation

Activation Error & Unaccessible License Status after Upgrading from Trados Studio 2024 plus to Trados Studio 2026 release