Hi, I need to reset my my licence. My computer crashed before I could deactivate it.

Hi, I need to reset my my licence. My computer crashed before I could deactivate it.

Malgorzata Teles We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0055131.
Anca Stoian | RWS Group
It shows that the licence is available to activate now but when I enter the activation code into my Trados Studio 2021 I get the message 'Invalid activation Key'?
Please reply to the email from the colleague from the technical team, they do not read your reply in community.
Thank you.
Best regards,
Anca
Anca Stoian | RWS Group
Please reply to the email from the colleague from the technical team, they do not read your reply in community.
Thank you.
Best regards,
Anca
Anca Stoian | RWS Group