Hello,

I was advised by Dejana from the Trados Team to post my request here so that the Licensing Team can investigate my account.

I am a freelance translator using Trados Studio for my daily work.

My original problem started with Trados Studio 2024 Freelance perpetual after a Windows Update.

My RWS Account showed:

• Users: 1
• In Use: 1
• Available: 0

I only use one computer.

I reached the maximum number of self-service license resets.

I also tried Offline Deactivation, but it failed.

Because I urgently needed Trados for my translation work, I purchased the upgrade to Trados Studio 2026 Freelance perpetual (JPY 83,000).

Unfortunately, the newly purchased Studio 2026 license also cannot be activated.

My RWS Account now shows:

Trados Studio 2026 Release Freelance
Users: 1
In Use: 1
Available: 0

However, Studio 2026 displays the following activation error:

"The specified activation code does not have any licenses available for use."

Therefore:

• RWS Account says the Studio 2026 license is already in use.
• Studio 2026 says there is no license available.

I have never been able to activate or use the newly purchased Studio 2026 license.

Could the Licensing Team please investigate my account and manually correct/reset the activation records for both Studio 2024 and Studio 2026?

This issue is preventing me from carrying out my translation work.

Product:
Trados Studio 2026 Release Freelance
Trados Studio 2024 Freelance

Thank you very much.

Best regards,

Yoshinori Fujito