My computer's disk was reformatted and I could not deactivate my SDL Trados Studio 2019 Professional License before. I logged in my RWS account to deactivate it offline but the Deactivation Certificate I got via email didn't work.
How can I solve this issue?
Thanks in advance!
Teresa Pataco We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0054360.
Anca Stoian | RWS Group
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