Can't Deactivate to reinstall after a hard drive failure

I had to build a new computer and install a new operating system. I was unable to deactivate my license. Please deactivate the license so I can continue to work. My account is paulerling@hotmail.com. The license is:

Trados Studio 2024 Freelance xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

Thank you

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