Installation ID

Question

Dear all, 
 We have troubles generating an Installation ID, so we can generate an Activation certificate (offline activation), since the online activation is not working. 
 The instructions are not too clear on how to generate the I nstallation ID. Can someone help? We're following this link ( http://producthelp.sdl.com/SDL_Licensing_Help_2015/client_en/SDL_Licensing_Help.htm) and then this link ( http://producthelp.sdl.com/SDL_Licensing_Help_2015/client_en/Product_Act/How_to_Get_an_Activation_Code.htm), but we can't find the solution easily. 
 Thank you!

Ana Sabo · Answer

Diego Cresceri We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0054075.

Ana Sabo | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Installation ID